Rider University Status - Incident history https://status.rider.edu Rider University Mon, 14 Aug 2023 16:21:00 +0000 Telephone System Outage Type: Incident Duration: 10 hours and 59 minutes Affected Components: Phone System Aug 14, 16:21:00 GMT+0 - Monitoring - The Rider University Telephone System is currently down. Our Telephony provider is currently troubleshooting the issue. Aug 15, 03:19:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 59 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>16:21:00</var> GMT+0</small><br><strong>Monitoring</strong> - The Rider University Telephone System is currently down. Our Telephony provider is currently troubleshooting the issue..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>03:19:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 14 Aug 2023 16:21:00 +0000 https://status.rider.edu/incident/cllbbmckp18866dan23d73haww https://status.rider.edu/incident/cllbbmckp18866dan23d73haww Apporto Virtual Desktops Outage Type: Incident Duration: 6 hours and 6 minutes Affected Components: Datacenter Jul 8, 19:45:00 GMT+0 - Investigating - We are currently investigating an incident that is preventing some individuals from logging into their Apporto Virtual Desktops. We will update as we learn more. Jul 9, 01:51:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 6 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>19:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident that is preventing some individuals from logging into their Apporto Virtual Desktops. We will update as we learn more..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>01:51:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 8 Jul 2023 19:45:00 +0000 https://status.rider.edu/incident/cljulezeh25412bcn6atf1xn9s https://status.rider.edu/incident/cljulezeh25412bcn6atf1xn9s Firewall/VPN Replacement Type: Maintenance Duration: 2 hours Affected Components: Campus Network, Rider Website, Datacenter, Self Service, Canvas, Phone System, Internet, Wireless, MyRider, Fischer Identity, Admin Pages (App Navigator) Jun 30, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 30, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 30, 09:00:00 GMT+0 - Identified - On Friday, June 30th beginning at 5am and completing at 7am OIT will be replacing Rider's legacy, end-of-life firewall. During this time there will be intermittent loss of connectivity to all on-prem services. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Friday, June 30th beginning at 5am and completing at 7am OIT will be replacing Rider's legacy, end-of-life firewall. During this time there will be intermittent loss of connectivity to all on-prem services. .</p> ]]> Fri, 30 Jun 2023 09:00:00 +0000 https://status.rider.edu/maintenance/clj49jpdf63415urojt6ni6b3v https://status.rider.edu/maintenance/clj49jpdf63415urojt6ni6b3v Production Security Patching 6/22 Type: Maintenance Duration: 6 hours Affected Components: Datacenter, Fischer Identity Jun 23, 02:00:00 GMT+0 - Identified - Production Security Patching will begin on Thursday, June 22nd at 10pm. and complete no later than Friday June 23rd at 4am. Affected services will include Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. Jun 23, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Production Security Patching will begin on Thursday, June 22nd at 10pm. and complete no later than Friday June 23rd at 4am. Affected services will include Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 23 Jun 2023 02:00:00 +0000 https://status.rider.edu/maintenance/clj49hb4c4575782uojkx4wgc7e https://status.rider.edu/maintenance/clj49hb4c4575782uojkx4wgc7e Production Security Patching 5/25 Type: Maintenance Duration: 6 hours Affected Components: Datacenter, Fischer Identity May 26, 02:00:00 GMT+0 - Identified - This Thursday from 10pm to Friday 4am we will be conducting patching in our production environment. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. May 26, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully May 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - This Thursday from 10pm to Friday 4am we will be conducting patching in our production environment. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 26 May 2023 02:00:00 +0000 https://status.rider.edu/maintenance/clhyy0jxa395202bjoago7en5mh https://status.rider.edu/maintenance/clhyy0jxa395202bjoago7en5mh Campus Power Shutdown Type: Maintenance Duration: 8 hours Affected Components: Phone System, Campus Network, Internet, Wireless May 19, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully May 19, 11:00:00 GMT+0 - Identified - Outage Notification: A full power shutdown will take place on campus on Friday, May 19 from 7 a.m. to 3 p.m. to perform annual preventative maintenance, repairs and service on the campus power system. During the outage, generators will provide power to Daly Dining Hall, General Services and West House. Additionally, the college's primary Datacenter and Network Processing equipment will remain up. What that means, is that while most buildings on campus will not have any connectivity, the college's web presence will not be affected. Off campus users will still be able to access the website, Banner, Canvas etc. Please note that phones on campus will not be functional during this time. If there are any questions feel free to reach out to the helpdesk at helpdesk@rider.edu. Type: Maintenance

Duration: 8 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Outage Notification: A full power shutdown will take place on campus on Friday, May 19 from 7 a.m. to 3 p.m. to perform annual preventative maintenance, repairs and service on the campus power system. During the outage, generators will provide power to Daly Dining Hall, General Services and West House. Additionally, the college's primary Datacenter and Network Processing equipment will remain up. What that means, is that while most buildings on campus will not have any connectivity, the college's web presence will not be affected. Off campus users will still be able to access the website, Banner, Canvas etc. Please note that phones on campus will not be functional during this time. If there are any questions feel free to reach out to the helpdesk at helpdesk@rider.edu. .</p> ]]> Fri, 19 May 2023 11:00:00 +0000 https://status.rider.edu/maintenance/clharq0k6105552blnj6qo6o1mb https://status.rider.edu/maintenance/clharq0k6105552blnj6qo6o1mb Production Security Patching 4/20/23 Type: Maintenance Duration: 4 hours Affected Components: Self Service, Canvas, Datacenter, MyRider, Fischer Identity, Admin Pages (App Navigator) Apr 21, 02:00:00 GMT+0 - Identified - This Thursday from 10pm to Friday 4am we will be conducting patching in our production environment. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. Apr 21, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 21, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - This Thursday from 10pm to Friday 4am we will be conducting patching in our production environment. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 21 Apr 2023 02:00:00 +0000 https://status.rider.edu/maintenance/clgnt44bm88766kjohz9p0fam9 https://status.rider.edu/maintenance/clgnt44bm88766kjohz9p0fam9 Security Updates - Disable weak Cipher Suites in Banner Type: Maintenance Duration: 4 hours Affected Components: Self Service, MyRider, Admin Pages (App Navigator) Apr 7, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 7, 02:00:00 GMT+0 - Identified - On Thursday, 4/6/23, the Cloud team will be making minor changes to the Production Banner servers to disable SSLv2/SSLv3/TLS1.0/TLS1.1 and the associated weak cipher suites. This change should not cause any noticable disruption and will ensure that we are using the latest and strongest encryption available to protect the information of our faculty, staff and students. Apr 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Thursday, 4/6/23, the Cloud team will be making minor changes to the Production Banner servers to disable SSLv2/SSLv3/TLS1.0/TLS1.1 and the associated weak cipher suites. This change should not cause any noticable disruption and will ensure that we are using the latest and strongest encryption available to protect the information of our faculty, staff and students. .</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 7 Apr 2023 02:00:00 +0000 https://status.rider.edu/maintenance/clg28pp6m491922sgoigswb9typ https://status.rider.edu/maintenance/clg28pp6m491922sgoigswb9typ Production Security Patching Type: Maintenance Duration: 4 hours Affected Components: Datacenter, Fischer Identity Mar 24, 04:00:00 GMT+0 - Identified - Production Patching will start at midnight on the night of patching and run to 4am. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. Mar 24, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 24, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Production Patching will start at midnight on the night of patching and run to 4am. Affected services will include, Active Directory, Fischer, Pharos Printing, EnrollmentDB, 4D, Evisions, R25SIS, CBORD, Facilities BMS and various other services. .</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 24 Mar 2023 04:00:00 +0000 https://status.rider.edu/maintenance/clesjzi8l261237hdofydjz7ldx https://status.rider.edu/maintenance/clesjzi8l261237hdofydjz7ldx TZLOCKERS Upgrade Type: Maintenance Duration: 3 hours Affected Components: Datacenter Mar 10, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 10, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. TZLOCKERS will be unavailable during the upgrade. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. TZLOCKERS will be unavailable during the upgrade..</p> ]]> Fri, 10 Mar 2023 12:00:00 +0000 https://status.rider.edu/maintenance/cler6zpng283785hgouky7pnnx7 https://status.rider.edu/maintenance/cler6zpng283785hgouky7pnnx7 Outage Notification : Banner PROD (all services) Friday 2/24/2023 10:00 PM - Saturday 2/25/2023 8:00 AM Type: Maintenance Duration: 7 hours and 58 minutes Affected Components: Self Service, Admin Pages (App Navigator), MyRider Feb 25, 03:00:00 GMT+0 - Identified - Ellucian Cloud Services will be applying Oracle patches on the PROD databases. As a result, All PROD Banner-related services will be unavailable while updates are applied. Feb 25, 10:58:19 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 hours and 58 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Ellucian Cloud Services will be applying Oracle patches on the PROD databases. As a result, All PROD Banner-related services will be unavailable while updates are applied. .</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>10:58:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 25 Feb 2023 03:00:00 +0000 https://status.rider.edu/maintenance/clehgodes509611hnn4a0nmxdhl https://status.rider.edu/maintenance/clehgodes509611hnn4a0nmxdhl Switlik Hall - Internet Connectivity Type: Incident Affected Components: Campus Network Feb 24, 13:29:56 GMT+0 - Resolved - Students in Switlik Hall may be experiencing connectivity issues due to an offline switch. We are continuing to work on a fix for this incident. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>13:29:56</var> GMT+0</small><br><strong>Resolved</strong> - Students in Switlik Hall may be experiencing connectivity issues due to an offline switch. We are continuing to work on a fix for this incident..</p> ]]> Fri, 24 Feb 2023 13:29:56 +0000 https://status.rider.edu/incident/cleikmg0h727299hgn4bymknbk6 https://status.rider.edu/incident/cleikmg0h727299hgn4bymknbk6 Network Firmware Upgrade Type: Maintenance Duration: 4 hours Affected Components: Wireless, Campus Network Feb 24, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 24, 09:00:00 GMT+0 - Identified - The following building mays experience brief outages during the scheduled maintenance window: Conover Science Student Center Switlik Talbott University House VanCleve West House West Village Wright Zeigler Zoerner ZTA Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - The following building mays experience brief outages during the scheduled maintenance window: Conover Science Student Center Switlik Talbott University House VanCleve West House West Village Wright Zeigler Zoerner ZTA.</p> ]]> Fri, 24 Feb 2023 09:00:00 +0000 https://status.rider.edu/maintenance/clehfy933492690h9n4w15xx7xh https://status.rider.edu/maintenance/clehfy933492690h9n4w15xx7xh Production Security Patching Type: Maintenance Duration: 4 hours Affected Components: Datacenter, Fischer Identity Feb 24, 05:00:00 GMT+0 - Identified - On Friday, 2/24/2023, from Midnight to 4am we will be performing security patching in on our production servers. Feb 24, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Friday, 2/24/2023, from Midnight to 4am we will be performing security patching in on our production servers..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 24 Feb 2023 05:00:00 +0000 https://status.rider.edu/maintenance/cldyvpacb15188dxmxot9ndz5a https://status.rider.edu/maintenance/cldyvpacb15188dxmxot9ndz5a Test Maint. Type: Maintenance Duration: 2 minutes Affected Components: Internet Feb 23, 18:23:44 GMT+0 - Completed - Maintenance has completed successfully. Feb 23, 18:23:20 GMT+0 - Identified - Maintenance is now in progress. Feb 23, 18:22:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:23:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:23:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:22:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Thu, 23 Feb 2023 18:22:00 +0000 https://status.rider.edu/maintenance/clehfm22n482677hgn4h5b3r0tu https://status.rider.edu/maintenance/clehfm22n482677hgn4h5b3r0tu